Location: San Jose, CA | Schedule: Hybrid (4 days in-office) | Contract Duration: 6 Months  

Overview of Role
Are you an enthusiastic and detail-oriented professional looking for a dynamic short-term engagement? We are seeking a Temporary Business Operations Specialist to join our Business Operations team in San Jose for a 6-month contract. There may be opportunities to extend the temporary period or transition to a full-time direct hire, contingent upon performance, adherence to company policies, and business needs.

This is an excellent opportunity to gain experience with a global industry leader, collaborate with diverse stakeholders, and make an immediate impact on critical business functions.  

You will play a vital role in ensuring smooth daily operations, collaborating closely with our North America Sales team and TSMC Headquarters in Taiwan to resolve business operational challenges. This role offers a unique chance to dive into the fast-paced semiconductor industry and contribute to high-impact projects.  

You will report directly to the Department Manager of the Business Operations Support team.

Responsibilities

• Order & Delivery Management: Facilitate and manage customer order processing and delivery schedules, ensuring timely execution and communication.
• Export Compliance: Execute shipments in strict compliance with global export regulations, maintaining accuracy and adherence to legal standards.
• Operational Coordination: Coordinate and execute daily business operations, including product loading prioritization, business transactions, and sales data analysis to proactively identify and solve operational issues.
• Client Relationship Support: Serve as a point of contact for customer inquiries regarding delivery status, shipments, RMAs, and other operational matters, ensuring high levels of customer satisfaction.
• Cross-Functional Collaboration: Actively participate in conference calls, and project meetings, including taking meeting minutes and following up on action items (AR).
• Account & Pricing Support: Partner with Account Managers to support new account engagements, ensure accurate pricing, and investigate pricing discrepancies across various foundry business aspects.
• Global Team Partnership: Collaborate effectively with TSMC's cross-functional teams located in the US and global locations, fostering strong working relationships.
• Project Contribution: Contribute to special projects and post-sales service initiatives as assigned, leveraging your analytical and problem-solving skills.

Minimum Qualifications

• Bachelor's Degree from an accredited university in Business, Supply Chain Management, or a related field.
• 1-3 years of professional experience in business operations, supply chain, or a related field; experience in the semiconductor industry is a plus.
• Proven strong data analysis skills with meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for data manipulation, reporting, and presentation.

Preferred Qualifications

• Exceptional organizational skills and a keen eye for detail, coupled with a strong analytical ability to drive results and solve complex problems.
• A proactive, eager-to-learn attitude with the ability to work effectively both independently and as part of a team in a fast-paced environment.
• Demonstrated ability to manage multiple processes concurrently, prioritize tasks efficiently, and consistently meet deadlines.
• Superior critical thinking and problem-solving capabilities.
• Bilingual proficiency (Mandarin-speaking/writing) is a significant advantage due to collaboration with TSMC Headquarters in Taiwan.
• Prior experience in manufacturing and/or supply chain management.

Company Description

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

Diversity statement

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_ACCOMMODATIONS@TSMC.COM. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $32/hr and $39/hr. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.