Join TSMC Washington and help power the future of technology. At TSMC, we don't just make semiconductors; we innovate to transform industries and enhance lives. As the world’s leading semiconductor foundry, we partner with top tech companies to drive advancements in industries such as healthcare, automotive, consumer electronics, and renewable energy. At TSMC Washington, you'll thrive where innovation meets precision manufacturing, and integrity guides our high standards and customer trust. Our visionary leaders collaborate with clients to achieve groundbreaking results, ensuring our leadership in the semiconductor sector. Explore career opportunities with TSMC Washington and join a company with a commitment to excellence and innovation

Who We're Looking For:

TSMC Washington is seeking aexperienced Engineers with a Bachelor's or higher degree in relevant fields and over 5 years of semiconductor experience goal-oriented individuals to fill the position of Customer Service Engineer in our Customer Service Department. The ideal candidate will thrive in a fast-paced semiconductor manufacturing environment and be responsible for leading and managing cross-functional teams to deliver excellent customer service and achieve high customer satisfaction levels. This role will act as the primary service contact for customers, the regional office, and TSMC HQ at the TSMC WA location.

 Responsibilities included but not limited to:: 

• Handle customer's tapeouts and follow through pilot material shipment as well as test result

• Prepare and host customer meetings/visits and follow up action items.

• Clarify customer's requests and act as coordinator for integrated customer-centric response in a timely manner.

• Understand customer's business goal, lead and manage cross-functional team to track the execution, and take the initiative to work out a solution to meet customer’s need and TSMC’s goal.

• Track customer account/project's status and sustain customer satisfaction.

• Team up with TSMC HQ Customer Service team aligning on account handling strategies.  

• Collaborate with Account Management team on potential business opportunity and demand forecast.

Requirements: 

Minimum Requirement:

• Bachelor's degree from an accredited university in business/engineer or a related field.

• Over 5 years of experience in a semiconductor environment is required.

• Strong interpersonal skills that facilitate effective teamwork and relationship-building with both internal teams and external customers.

• Strong customer orientation with effective time management skills to track, prioritize, and fulfill customer requests.

• Proven capabilities in project management or experience in customer-related management are considered a plus.

• Excellent communication skills in English.

Eligibility: 

All applicants must possess legal authorization to work in the United States. Please note that we are unable to provide sponsorship or take over sponsorship of an employment visa at this time. To be eligible for employment at TSMC, candidates must successfully pass a background check and a drug screening. Please note, in compliance with Washington state regulations, the drug screen will not test for cannabis (marijuana) use.

Work Location & Schedule: 

This position operates on-site at our Camas, Washington location during core business hours, Monday through Friday 8 am – 5 pm; however, there may be occasions when additional hours are necessary to meet project demands.

Total Rewards:

Pay Transparency & Other Compensation:

At TSMC, your base pay is just one component of your comprehensive compensation package. For new hires in this position, the starting salary typically ranges between $112,260 and $125,213 per year. The full salary range for this Job Grade extends from $112,260  - $138,166, depending on factors such as skills, qualifications, education, experience, tenure, and position level. TSMC’s total compensation package also includes market-competitive pay, profit sharing and incentive bonuses, and tuition assistance.

* This position is also eligible for a Sign-On Bonus depending on various factors.

* This position is also eligible for a Relocation Bonus depending on various factors.

Benefits:

Employees and their families are offered access to comprehensive coverage, including medical, dental, and vision insurance, our wellbeing program, as well as basic life insurance and accidental death and dismemberment insurance.

Additionally, employees can enroll in our 401(k) plan with an employer match and participate in the employee stock purchase program. Employees receive 10 recognized holidays per year and accrue 120 hours of paid time off annually their first year.

Onsite amenities include a fitness center, a game room, on-site physical therapist, and a subsidized café where meals cost as low as $6 a day!

If you have questions or want to learn more about our offered benefits, email recruitingwa@tsmc.com.

EOE Statement:

TSMC Washington, LLC is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.