The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels.

1. Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives.

2. Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.

3. Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.

4. Develop and maintain relationships with key customers and stakeholders.

5. Lead the communication with customer on abnormal events.

1. Strong leadership and management skills.

2. Excellent communication and interpersonal skills.

3. Proven capabilities in program management and cross-team collaboration is required.

4. More than 15 years of experience in semiconductor industries is required. Experience in process integration, device, product engineering, circuit design or advanced packaging is preferred.

5. Experience in customer-related management is preferred.