Overview of Role

We are currently seeking an Account Specialist to oversee the engagement process from R&D to production and collaborate with customers to resolve manufacturing and business issues. This position is based in San Jose, CA, and involves managing TSMC’s key customer accounts and fostering positive business and customer relationships. Reporting to the Director of Account Management, this role is critical to ensuring our continued success. The ideal candidate must execute sales plans to drive sustainable growth and customer satisfaction.

The role will collaborate closely with Business, Planning, Pricing, Customer Support, Operations, and technical solution teams. Therefore, possessing the ability to understand business and technical language and empathize with the customer’s challenges is essential. We currently operate on a hybrid work schedule, with four days per week in the office.

Responsibilities

• Manage the engagement process from R&D to production and facilitate manufacturing resolution with customers
• Facilitate business, operations, and technical coordination between the customer and TSMC to develop relationships across all levels
• Support the account team in demand forecast and order fulfillment
• Collaborate with cross-functional teams to ensure timely delivery of complete solutions that meet or exceed customer expectations
• Communicate with cross-functional teams to resolve business and technical issues that meet customer product and production goals
• Provide cost-effective and timely technology solutions that meet the needs of both TSMC and the customer

Minimum Qualifications

• Bachelors / Master’s degree in related engineering disciplines or business degree with minimum 3 years of related experience
• Familiar with Semiconductor Industry, Products, and Market trends
• Proven program management capabilities
• Strong customer orientation, good communication and presentation skills
• Proficient reading financial statements
• Ability to travel up to 15% a year

Preferred Qualifications

• Bilingual in Mandarin and English is preferred
• MBA concentration in Accounting, Economics or Finance
• Experience in IC circuit design, process technology, product engineering or advanced packaging
• Ability to analyzing financial data and presenting it in a clear and concise manner
• Track record that illustrates ability to learn new skills
• Experience working with legal teams on business and technology contracts
• Ability to work independently and as a team in a very fast-paced environment

Company Description 

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

Diversity Statement

TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_ACCOMMODATIONS@TSMC.COM . TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $71,000 per year and $101,500 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.

TSMC’s total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.