公司名稱

台灣積體電路製造股份有限公司

工作地點

台灣

專業領域

資訊技術

職別

副工程師/副管理師

職務類型

正職

職務張貼日

2026/03/18

台積公司成立於1987年，率先開創了專業積體電路製造服務之商業模式，自此成為世界領先的專業積體電路製造服務公司。台積公司以領先業界的製程技術及設計解決方案組合支援其客戶及夥伴生態系統的蓬勃發展，以此釋放全球半導體產業的創新。台積公司為534 個客戶提供服務，生產12,682 種不同產品，被廣泛地運用在各種終端市場，例如高效能運算、智慧型手機、物聯網、車用電子與消費性電子產品等。 進一步資訊請至台積公司網站https://www.tsmc.com.tw查詢。

Building world-class cloud-native infrastructure and scaling to high-volume production are crucial for enabling TSMC's global growth. We are seeking a highly motivated engineer to join our global service team in supporting TSMC fabrication facilities worldwide. The ideal candidate is disciplined, customer-focused, possesses excellent language skills, demonstrates strong problem-solving abilities, has great attention to detail, is an effective communicator, thrives in a fast-paced environment, and is adaptable to evolving challenges.

職務說明

1. Develop a thorough understanding of IT products to effectively resolve issues faced by TSMC employees when using IT systems and services.

2. Identify and diagnose IT system or service abnormalities, working collaboratively with system sponsors to troubleshoot and resolve system failures.

3. Deliver professional and customer-oriented support to enhance user satisfaction with IT systems and services, while providing constructive feedback to IT product owners to drive continuous system quality improvements.

4. Collaborate with the team to ensure efficient resolution of incidents and maintain seamless operations.

職務要求

1. Strong command of both German (B2 level) and English, with excellent skills in speaking, listening, reading, and writing.

2. Proficiency in relevant computer applications, with the ability to troubleshoot IT system issues effectively. Strong communication skills are essential.

3. Ability to remain composed and disciplined when handling high-pressure or stressful situations.

4. Willingness to work rotating day/night shifts and adhere to a 4-shift/2-day off work schedule, as required by the role.

5. Commitment to ongoing skill development through training and readiness to pursue long-term career advancement opportunities.

6. Previous experience in customer service or call center roles is highly preferred.

#LI-DNI

營造一個合乎台積公司核心價值與經營理念的全球共融職場，對於公司未來成功至關重要。台積公司對全球共融職場的承諾，旨在讓每位員工無論性別、年齡、身心障礙、宗教、種族、族群、國籍、政治立場或性傾向，都能將其自身的觀點與經驗帶入工作，促進企業推升獲利、增加生產力並釋放創新。我們致力於創建一個公平無障礙的工作場所。台積公司承諾促進文化共融，讓每一位員工都覺得被重視且有能力為企業使命提供貢獻，並為全球各戶提供卓越服務。