公司名稱

台灣積體電路製造股份有限公司

工作地點

台灣

專業領域

客戶服務

職別

工程師/管理師

職務類型

正職

職務張貼日

2026/03/17

台積公司成立於1987年，率先開創了專業積體電路製造服務之商業模式，自此成為世界領先的專業積體電路製造服務公司。台積公司以領先業界的製程技術及設計解決方案組合支援其客戶及夥伴生態系統的蓬勃發展，以此釋放全球半導體產業的創新。台積公司為534 個客戶提供服務，生產12,682 種不同產品，被廣泛地運用在各種終端市場，例如高效能運算、智慧型手機、物聯網、車用電子與消費性電子產品等。 進一步資訊請至台積公司網站https://www.tsmc.com.tw查詢。

Are you passionate about fostering strong customer relationships and driving impactful improvements? Join us and take the lead in fostering stronger customer relationships through data-driven strategies and impactful initiatives. As a key contributor, you will manage the Annual Customer Satisfaction Survey (ACSS) program, drive tool optimization and facilitating global alignment among consultants and internal teams.

In this role, you will prepare critical corporate reports, including the Annual Report, Sustainability Report, and Human Rights Report, showcasing TSMC’s excellence and commitment. Additionally, you will coordinate and host weekly customer visits and issue review meetings, providing actionable insights and summaries for management to enhance customer satisfaction.

This dynamic opportunity is perfect for professionals who thrive on strategic problem-solving, collaboration, and delivering measurable results.

職務說明

As a member of the Customer Loyalty Enhancement Team, this role contributes to the TSMC Annual Customer Satisfaction Survey (ACSS) program, generates corporate annual reports, and host CSV weekly meetings. Specific responsibilities include:

1. ACSS Program Management: To facilitate consultant communication and alignment across regions and internal teams. Drive tool enhancement and optimization for the ACSS program

2. Corporate Reporting: To prepare and deliver TSMC corporate reports, including the Annual Report, 20-F, DJSI, Sustainability Report, and Human Rights Report

3. Customer Visiting and Customer Issue Review: To coordinate and host weekly CSV Visits and Customer Issue reviews meetings. Provide Customer Visit Summary to management

職務要求

1. Minimum of 5 years of experience in the semiconductor industry.

2. Strong proficiency in English (TOEIC score of 785 or higher) with excellent speaking and writing skills.

3. Passion for generating insights to enhance customer partnerships and loyalties.

4. Active and engaging personality, with strong internal and external communication skills.

5. Business acumen and the ability to analyze customer financial statements to extract insights.

6. Self-motivated and capable of working independently under tight deadlines with minimal supervision.

7. Ability to host and lead effective meetings.

8. Expertise in VBA/SQL, programming knowledge and communication skill to facilitate effective IT collaboration.

TSMC 企業核心價值

台積公司誠摯招募志同道合的夥伴，與我們一同驅動企業邁向成功。我們深信，核心價值是我們企業文化的基石。因此，應徵者必須認同核心價值，並積極地落實在工作中。 

• 誠信正直： 說真話、不誇張、不作秀。一旦答應，必定不計代價，全力以赴。
• 承諾： 同仁全心全意投入公司，抱著「公司成功、我也成功」的心情，熱忱認真地工作，並且做出最大貢獻。因為承諾是雙向的，公司也會為照顧員工權益全力以赴。 
• 創新：創新是公司成長的泉源，不僅僅是有新的想法，還要執行力，做出改變。 
• 客戶信任： 我們努力與客戶建立深遠的夥伴關係，並成為客戶信賴且賴以成功的長期重要夥伴。

 ( TSMC 核心價值詳細資訊請參考：https://www.tsmc.com/chinese/aboutTSMC/values)

營造一個合乎台積公司核心價值與經營理念的全球共融職場，對於公司未來成功至關重要。台積公司對全球共融職場的承諾，旨在讓每位員工無論性別、年齡、身心障礙、宗教、種族、族群、國籍、政治立場或性傾向，都能將其自身的觀點與經驗帶入工作，促進企業推升獲利、增加生產力並釋放創新。我們致力於創建一個公平無障礙的工作場所。台積公司承諾促進文化共融，讓每一位員工都覺得被重視且有能力為企業使命提供貢獻，並為全球各戶提供卓越服務。