• The Role
  • At Taiwan Semiconductor Manufacturing Company (TSMC), We Develop the Technologies that Shape the Future and Change the World! We are seeking an enthusiastic individual looking for challenges to join our support center team at TSMC Arizona Fab. You bring vast technical knowledge and customer service skills to complete an array of tasks, requests, and maintenance duties. TSMC offers an industry-leading competitive total compensation package. Let’s unleash innovation together, come join us.
• Responsibilities
  • Be able to communicate technical information in an accessible manner to non-technical employees.
  • Ensure uninterrupted operations of business-critical systems such as Fab systems and applications.
  • Assist colleagues across the organization, including remote employees, with IT difficulties.
  • Be responsible to cases tracing and follow-up from user or system alarm notifications.
• Requirements
  • Associate degree or equivalent work experiences.
  • Prior experience working on a Helpdesk, in IT, or similar technical function is a plus.
  • Be willing to take the challenges and changes.
  • Strong customer service and communication skills.
  • Have excellent problem-solving and troubleshooting skills.
  • Able to work on a compressed work week schedule including night shift if clearly communicated and committed during the hiring process.
  • Typical shift is 12 hours long, alternating between three and four days every other week
  • Must be able to speak and read both English and Mandarin with a high degree of proficiency

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