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The Operations and Administration Team Leader plays a pivotal role in overseeing the efficient functioning of daily learning and development operational and administrative tasks within the Taiwan organization. This role involves leading a team, ensuring streamlined processes, and fostering a collaborative environment to achieve operational excellence and support the overall success of the company.
1.Team Leadership:
(1) Supervise, mentor, and guide a team of operations and administrative staff members.
(2) Provide clear direction, set performance expectations, and promote a positive team culture.

2.Process Optimization:
(1) Identify areas for process improvement and implement strategies to streamline operations and enhance efficiency without compromising quality.
(2) Develop and maintain standard operating procedures (SOPs) to ensure consistent and effective execution of tasks.

3.Resource Management:
(1) Allocate resources effectively to meet operational demands and maximize productivity.
(2) Monitor workloads and redistribute tasks as needed to ensure balanced work distribution.

4.Cross-Functional Collaboration:
(1) Collaborate with various Organisation Planning and Development Division to ensure seamless communication and coordination of activities.
(2) Liaise with other team leaders and managers to address operational challenges and find solutions.

5.Quality Assurance:
(1) Implement quality control measures to ensure accuracy, compliance, and adherence to company standards.
(2) Conduct regular audits, reviews and customer feedback to maintain the highest level of service quality.

6.Data Analysis and Reporting:
(1) Collect and analyse data related to operational metrics and key performance indicators and extracting insights to guide decision making and planning (KPIs).
(2) Generate comprehensive reports to communicate team performance and suggest improvements.

7.Problem Solving:

(1) Address operational issues and challenges promptly, employing effective problem-solving techniques.
(2) Propose and implement solutions to mitigate risks and enhance operational effectiveness.

8.Training and Development:

(1) Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.
(2) Provide ongoing coaching and feedback to team members to foster professional growth.

9.Change Management:

(1) Lead the team through organizational changes and ensure smooth transitions.
(2) Communicate changes effectively and manage any resistance that may arise.
1. Bachelor's degree in Business Administration, Operations Management, or a related field is desired. Master's degree is a plus.
2. Proven experience in operations and administration roles, with a minimum of 3 years in a leadership or supervisory capacity.
3. Strong understanding of operational processes, workflow management, and resource allocation.
4. Excellent leadership and team management skills, with the ability to motivate and inspire others.
5. Analytical mindset with the ability to interpret data and make data-driven decisions.
6. Effective communication and interpersonal skills to collaborate with cross-functional teams.
7. Proficiency in using software and tools for project management, data analysis, and reporting.
8. Adaptability and resilience to manage changing priorities and unexpected challenges.

TSMC is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.