会社

台湾積体電路製造股份有限公司

会社所在地

台湾

職種

カスタマーサービス

職種

エンジニア／管理者

雇用形態

正社員

投稿日

2026/03/17

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of over 17 million 12-inch equivalent wafers in 2025. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Are you passionate about fostering strong customer relationships and driving impactful improvements? Join us and take the lead in fostering stronger customer relationships through data-driven strategies and impactful initiatives. As a key contributor, you will manage the Annual Customer Satisfaction Survey (ACSS) program, drive tool optimization and facilitating global alignment among consultants and internal teams.

In this role, you will prepare critical corporate reports, including the Annual Report, Sustainability Report, and Human Rights Report, showcasing TSMC’s excellence and commitment. Additionally, you will coordinate and host weekly customer visits and issue review meetings, providing actionable insights and summaries for management to enhance customer satisfaction.

This dynamic opportunity is perfect for professionals who thrive on strategic problem-solving, collaboration, and delivering measurable results.

職務内容

As a member of the Customer Loyalty Enhancement Team, this role contributes to the TSMC Annual Customer Satisfaction Survey (ACSS) program, generates corporate annual reports, and host CSV weekly meetings. Specific responsibilities include:

1. ACSS Program Management: To facilitate consultant communication and alignment across regions and internal teams. Drive tool enhancement and optimization for the ACSS program

2. Corporate Reporting: To prepare and deliver TSMC corporate reports, including the Annual Report, 20-F, DJSI, Sustainability Report, and Human Rights Report

3. Customer Visiting and Customer Issue Review: To coordinate and host weekly CSV Visits and Customer Issue reviews meetings. Provide Customer Visit Summary to management

職務資格

1. Minimum of 5 years of experience in the semiconductor industry.

2. Strong proficiency in English (TOEIC score of 785 or higher) with excellent speaking and writing skills.

3. Passion for generating insights to enhance customer partnerships and loyalties.

4. Active and engaging personality, with strong internal and external communication skills.

5. Business acumen and the ability to analyze customer financial statements to extract insights.

6. Self-motivated and capable of working independently under tight deadlines with minimal supervision.

7. Ability to host and lead effective meetings.

8. Expertise in VBA/SQL, programming knowledge and communication skill to facilitate effective IT collaboration.

TSMC 価値観

TSMCは、私たちのビジョンと価値観に共感していただき、会社の持続的な成功に貢献していただける仲間を募集しています。私たちのコアバリューは、企業文化を形成する礎であり、すべての決断や行動の指針であります。以下のプリンシプルに心が響き、業務に体現していただける応募者を心よりお待ちしています。 

• 誠実さ： 私たちは事実のみを語り、誇張や虚飾はしません。私たちは軽率に約束することはありません。一度約束したら、全力を尽くして守ります。
• コミットメント：コミットメントは社員と会社の間に存在する双方向性です。社員は会社に対してロイヤリティを持ち、会社の成功は自分の成功であると心構え、勤勉に働いてベストを尽くします。一方で、会社は社員の利益を最大限に考慮するよう尽力します。 
• イノベーション： イノベーションは会社成長の源泉です。新しいアイデアを発想することに留まらず、そのアイデアを実践するこそがイノベーションです。 
• お客様の信頼：私たちは、お客様と深く永続的なパートナーシップを築くことに尽力します。長期にわたり、お客様の成功を支える、頼れるパートナーであり続けます。

 (TSMCのコアバリューに関する詳細は、こちらをご参照ください：https://www.tsmc.com/japanese/aboutTSMC/values)

Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.