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Company
Taiwan Semiconductor Manufacturing Company Limited, TSMC
Location
Taiwan
Job Category
Customer Service
Job Type
Manager
Employment Type
Regular
Posted
Aug 06, 2024
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world’s largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels.

Job Responsibilities

1. Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives.

2. Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.

3. Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.

4. Develop and maintain relationships with key customers and stakeholders.

5. Lead the communication with customer on abnormal events.

Job Qualifications

1. Strong leadership and management skills.

2. Excellent communication and interpersonal skills.

3. Proven capabilities in program management and cross-team collaboration is required.

4. More than 15 years of experience in semiconductor industries is required. Experience in process integration, device, product engineering, circuit design or advanced packaging is preferred.

5. Experience in customer-related management is preferred.


Diversity, Equity and Inclusion (DE&I) reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to DE&I allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. To strive to create a workplace that is equitable and accessible to all employees, we also provide reasonable accommodations for qualified individuals with disabilities. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.