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Company
Taiwan Semiconductor Manufacturing Company Limited
Location
Taiwan
Career Area
Customer Service
Job Type
Manager / Executive
Employment Type
Regular
Posted
Aug 03, 2023
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world’s largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.
Job Responsibilities
The role is responsible for providing high quality, efficient, and effective integrated services to Taiwan customers.

1. Handle customer's tapeouts, prototyping and production
2. Prepare and host customer meetings and visits, and follow up with action items
3. Clarify customer's requests and act as issue owner for integrated customer-centric response
4. Track customer account/ project's status and escalate customer's issues to management
Job Qualifications
1. Excellent written and verbal ability in English ( Above TOEIC 800)
2. At least 7 years of experience in semiconductor industries
3. Experience in process integration or product engineering is preferred
4. Proven capabilities in project management and people management will be a plus

Diversity, Equity and Inclusion (DE&I) reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to DE&I allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. To strive to create a workplace that is equitable and accessible to all employees, we also provide reasonable accommodations for qualified individuals with disabilities. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.