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Company
Taiwan Semiconductor Manufacturing Company Limited, TSMC
Location
Taiwan
Job Category
Human Resources
Job Type
Engineer / Admin
Employment Type
Regular
Posted
Dec 30, 2024
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world’s largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Embark on an exciting career journey with us as a Chatbot Portal Administrator. In this essential role, you will be the backbone of our chatbot operations, ensuring seamless management and optimization of our digital interaction platform. As the go-to expert for our chatbot portal, you will play a crucial role in enhancing user experiences and driving efficiency in our engagement strategies. Your efforts will directly contribute to the success and growth of our business.
Job Responsibilities
1. Portal Management: Efficiently manage user accounts, roles, and permissions within the chatbot portal to maintain secure and orderly operations.
2. Content Management: Oversee the creation, updating, and organization of chatbot content, including FAQs, responses, and dialogue flows, ensuring accurate and engaging interactions.
3. Monitoring and Alerts: Vigilantly monitor chatbot usage and performance metrics, setting up alerts to swiftly address any anomalies or issues.
4. Reporting and Analytics: Generate insightful reports on chatbot usage, performance, user interactions, and behaviors to inform strategic decisions and improvements.
5. Testing and Continuous Improvement: Conduct regular testing of chatbot features to ensure optimal functionality, promptly resolving issues and identifying enhancement opportunities.
6. Support and Troubleshooting: Provide expert technical support and troubleshooting assistance to chatbot trainers and users, ensuring smooth and effective operations.
7. Documentation: Maintain comprehensive documentation of system manuals, processes, and procedures, ensuring contract compliance and operational excellence.
8. User Training: Deliver training sessions to equip new chatbot trainers and users with the skills needed to effectively use and manage the chatbot portal.
Job Qualifications
1. Bachelor's degree in HR, IT, or a related field.
2. Over 3 years of experience in administrative support or project coordination.
3. Preferable experience in chatbot training or HR technology product development.
4. Proficiency in Excel and PowerPoint applications.
5. Demonstrated ability in data analysis and execution.
6. Professional proficiency in written Chinese and English.
7. Experience in processing contracts and payments for vendors is a plus.

Diversity, Equity and Inclusion (DE&I) reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to DE&I allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. To strive to create a workplace that is equitable and accessible to all employees, we also provide reasonable accommodations for qualified individuals with disabilities. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.