Unternehmen

Taiwan Semiconductor Manufacturing Company Limited

Ort

Taiwan

Karrierebereich

Kundendienst

Art des Jobs

Ingenieur / Verwaltung

Art der Beschäftigung

Regulär

Veröffentlicht

17.03.2026

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of over 17 million 12-inch equivalent wafers in 2025. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Are you passionate about fostering strong customer relationships and driving impactful improvements? Join us and take the lead in fostering stronger customer relationships through data-driven strategies and impactful initiatives. As a key contributor, you will manage the Annual Customer Satisfaction Survey (ACSS) program, drive tool optimization and facilitating global alignment among consultants and internal teams.

In this role, you will prepare critical corporate reports, including the Annual Report, Sustainability Report, and Human Rights Report, showcasing TSMC’s excellence and commitment. Additionally, you will coordinate and host weekly customer visits and issue review meetings, providing actionable insights and summaries for management to enhance customer satisfaction.

This dynamic opportunity is perfect for professionals who thrive on strategic problem-solving, collaboration, and delivering measurable results.

Zuständigkeiten

As a member of the Customer Loyalty Enhancement Team, this role contributes to the TSMC Annual Customer Satisfaction Survey (ACSS) program, generates corporate annual reports, and host CSV weekly meetings. Specific responsibilities include:

1. ACSS Program Management: To facilitate consultant communication and alignment across regions and internal teams. Drive tool enhancement and optimization for the ACSS program

2. Corporate Reporting: To prepare and deliver TSMC corporate reports, including the Annual Report, 20-F, DJSI, Sustainability Report, and Human Rights Report

3. Customer Visiting and Customer Issue Review: To coordinate and host weekly CSV Visits and Customer Issue reviews meetings. Provide Customer Visit Summary to management

Qualifikationen

1. Minimum of 5 years of experience in the semiconductor industry.

2. Strong proficiency in English (TOEIC score of 785 or higher) with excellent speaking and writing skills.

3. Passion for generating insights to enhance customer partnerships and loyalties.

4. Active and engaging personality, with strong internal and external communication skills.

5. Business acumen and the ability to analyze customer financial statements to extract insights.

6. Self-motivated and capable of working independently under tight deadlines with minimal supervision.

7. Ability to host and lead effective meetings.

8. Expertise in VBA/SQL, programming knowledge and communication skill to facilitate effective IT collaboration.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work: 

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees. 
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice. 
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

 (For more details on TSMC’s Core Values, please visit：https://www.tsmc.com/english/aboutTSMC/values)

Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.