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Unternehmen
Taiwan Semiconductor Manufacturing Company Limited
Ort
Taiwan
Karrierebereich
Kundendienst
Art des Jobs
Manager / Führungskraft
Art der Beschäftigung
Regulär
Veröffentlicht
06.08.2024
Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. In 2023, the company served 528 customers with 11,895 products for high performance computing, smartphones, IoT, automotive, and consumer electronics, and is the world’s largest provider of logic ICs with annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and its ESMC subsidiary plans to begin construction on a fab in Germany in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels.

Zuständigkeiten

1. Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives.

2. Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs.

3. Collaborate with other departments to ensure that customer service is integrated into all aspects of the business.

4. Develop and maintain relationships with key customers and stakeholders.

5. Lead the communication with customer on abnormal events.

Qualifikationen

1. Strong leadership and management skills.

2. Excellent communication and interpersonal skills.

3. Proven capabilities in program management and cross-team collaboration is required.

4. More than 15 years of experience in semiconductor industries is required. Experience in process integration, device, product engineering, circuit design or advanced packaging is preferred.

5. Experience in customer-related management is preferred.